About Us
At Maersk, we are on a journey to simplify global trade, offering a significant impact on the world economy and your career. We strive to be a true integrator of container logistics, connecting and simplifying our customers' supply chain through end-to-end solutions.
We value diversity, seeing it as a strength for building high-performing teams.
Joining Maersk means becoming part of a global family that moves 20% of global trade daily. Our core values include Our Employees, emphasizing fairness, mutual respect, responsibility, and care for our business and customers.
We Offer
A competitive compensation and benefits package, including medical insurance, flexible working policy, and annual bonus.
Key Responsibilities
* Handling and preparing end-user device hardware, focusing on WiFi access points and handheld RF scanners, following Standard Operating Procedures (SOPs), predefined processes or manuals.
* Providing 2nd and 3rd level desktop and infrastructure support via Service Now tickets, ensuring delivery meets defined SLAs.
* Collaborating with a 3rd party vendor for hardware-related issue resolution.
* Taking ownership of hard-to-solve and slow-moving incidents.
* Acting as a local project coordinator for hardware/software updates/rollouts as required.
* Maintaining accurate records of all end-user devices in a centralized CMDB, tracking changes and updating as necessary.
* Ensuring IT service support within the location.
* Participating in support-related projects as an expert and/or project coordinator, potentially across Europe.
* Supporting other locations/offices remotely or via ad-hoc site visits, requiring travel on short notice.
* Participating in an 'on-call' scheme for remote or on-site support assistance.
* Serving as an ambassador and champion of IT services provided.
We Are Looking For
* Previous experience in a similar role, preferably with large organizations.
* Familiarity with onsite infrastructure components, including end-user computing and data center equipment.
* Advanced desktop skills in LINUX, WIN OS, VPN & Citrix, Mobile Devices, Windows 11, and 2nd level desktop support, with exposure to latest standards in hardware.
* Good understanding of end-user devices and peripherals.
* Knowledge of WLAN/Wi-Fi setup.
* Working knowledge of collaboration tools like Teams Rooms, Video conferencing, IP Softphones, Teams Live Events.
* Familiarity with common PC accessories and how to connect them.
* Microsoft Office 365 skills and experience from a supporting end-users perspective.
* Ability to set up mobile devices and basic knowledge of Microsoft InTune.
* Understanding of IT infrastructure components, such as routers, switches, and cabling.
* Basic server and network troubleshooting skills.
* Working knowledge of file and print services and Active Directory.
* Knowledge of an IT Service Management application, such as Service Now.
* Change and Risk Management awareness.
* Basic knowledge of collaboration equipment and warehouse operations.
* ITIL V3 Foundation Certification.
If you see yourself in this role and want to be part of Maersk's journey, we look forward to hearing from you.
Maersk is committed to a diverse and inclusive workplace, embracing different styles of thinking. We welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.