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ServiceNow System Administrator - Junior
Fully Remote • United States
Description
Known for being a Best Place to Work and a People First company, IronArch Technology is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in providing innovative solutions and world-class services to Federal Government clients.
Our employees have voted us as a 'Best Place to Work' 8 times and we are an INC 5000 recipient for being one of the fastest growing businesses in the United States.
Our Values: People First, Servant Leadership, Deliver and Inspire Excellence, Do the right thing!
What You’ll Do
This position requires developing technical solutions on the ServiceNow platform to satisfy the business needs of our DoD customer. Apply innovative technology to business processes in order to develop solutions and troubleshoot issues. Working with the platform development team to design and review new requirements and new features based on business needs in addition to creating and/or reviewing various ServiceNow objects, data integrations, and reports using ServiceNow platform, and assisting with day-to-day operations and maintenance tasks. This position is a remote position and requires an ability to work efficiently, quickly, and independently.
Key Responsibilities
* Provide O&M support for a GCC based SaaS ServiceNow instance
* Configure ServiceNow modules such as CSM and/or ITSM Pro capabilities
* Participate in design review with other team members
* Work within an Agile framework utilizing ServiceNow’s agile VTB and agile stories
* Participate in service delivery process discussions and facilitate needed ServiceNow configurations and dashboards
* Document content for ServiceNow customizations, workflows and usage
* Assist with platform account creation
* Assist with testing platform team development
Requirements
* Ability to work independently when required
* Familiar with ITSM and ITIL concepts. Ability to understand and recommend solutions based on those frameworks
* Experience with scripting languages and ServiceNow script is a plus
* Working knowledge of various ServiceNow components such as Change Management, Incident Management, Problem Management, Knowledge Management, Asset Management, Service Request Management, Performance Analytics, Configuration Management Database
* Computing Environment Certification for ServiceNow System Administrator
* Ability to interact with team members at all levels, including business operations, technology, and management
* DoDD 8140.01/8570.01-M (IAT Level 2) Certification (Security+ CE, CCNA-Security) or above required
* Excellent written and verbal communication skills
* Current Secret Security Clearance, or obtainable
Desired Qualifications
* Advanced training courses/certifications in ServiceNow
* Knowledge of partner products integrated with ServiceNow
* ITIL Foundations or Intermediate certifications
* Experience with large integrations or deployments of ServiceNow
* Experience working with U.S. Federal Government customers a plus
* Previous involvement with or familiarization with DoD terminology and practices
Why IronArch Technology?
* Awarded Best Place to Work 8 times!
* Competitive compensation and market-leading bonus opportunities
* Medical, dental and vision benefits where a significant portion of the premium is subsidized by IronArch.
* Company-provided healthcare concierge assistance to help explain your coverage in plain language; help you find, choose, and schedule quality care; and address billing, benefit, or claims concerns, potentially saving hours of your time
* 401(k) retirement plan where the company contributes dollar for dollar up to 3 percent, and 50 cents on the dollar for the 4th and 5th percent with immediate entry and immediate vesting
* 20 days of PTO accumulated per calendar year
* 11 paid holidays
* Bereavement, jury duty, parental (maternity/paternity/adoption), and military leaves
* Sabbatical programs
* Company-paid short- and long-term disability
* Company-paid life insurance
* Voluntary life, accidental and indemnity income replacement benefits
* Matching donation program and annual philanthropic activities
* And more!
Apply today to learn why IronArch Technology has been recognized as “Best Place to Work” for 8 years!
IronArch Technology is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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