Position
The Operations Manager, based in the Loro Piana Store in Geneva, supports the Store Manager in all activities related to Store Operations, such as stock management, logistics, cashiers, training coordination, store staff planning, and store maintenance.
Job Responsibilities
* Store Operations
Maintain constant communication with the EMEA Retail Operation Team, Store Management, staff, and vendors to ensure proper operations of the store.
Coordinate all activities related to flagship store operations that are not sales activities.
Analyze store operation procedures and take action on possible optimization of the processes.
Support the store manager in organizing the daily morning briefing.
* Stock Management
Coordinate the stock team in maintaining accurate and complete inventory of company products, materials, supplies, equipment, and tools necessary for efficient job-related operations.
Review with the stock manager all logistic and product moving activities and ensure everything is done smoothly.
Coordinate picking in-store activities for the e-shop and ensure all monthly KPIs are met.
* Cash Procedures and Cashier Operation Management
Coordinate the cashier’s procedures.
Support the training of new processes and align the team on new legal rules.
Train the cashier team in the selling etiquette process, ensuring they perform to company luxury standards.
Act as Brand Ambassador in managing Customer Reclaim and After Sales guidelines.
* Store Administration
Coordinate all activities of the store back office.
Ensure administrative activities are completed in accordance with Company Guidelines.
Ensure store routine maintenance activities comply with Italian law.
Manage travel and expenses.
Oversee uniform and clothing management.
Profile
* Minimum 5 years in a managerial role in Operations.
* Strong analytical skills.
* Strong attention to detail.
* Luxury touch.
* Solid communication skills.
* Fluent in French and English.
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