Company Description
Do you share the values of integrity, vigilance and reliability?
We are looking for a team member who embodies these qualities. Protectas is a sustainable company that prioritizes fairness, inclusivity, and employee development. If you're passionate about growth and innovation, we want to hear from you.
Job Description
As a Service Desk Specialist, you will play a crucial role in supporting our business users across the country. Our team provides assistance through remote support or on-site visits, depending on the site's needs. You will work closely with our Services Management Office to ensure seamless support.
Responsibilities:
* Resolve user incidents and service requests using our ITSM tool
* Advise users on IT processes and technical solutions
* Maintain and repair on-site IT systems
* Plan and execute on-site tasks
* Deploy and set up computers, manage hardware life cycles, and keep IT assets up to date
* Improve processes and user experience by suggesting innovative solutions
* Manage Windows OS life cycles, patching, and printers
* Participate in country or group projects to modernize workplaces
Requirements
Soft Skills:
* Proven customer service skills
* Excellent verbal and written communication skills
* Active listening and empathy
* Organizational skills with the ability to multitask
* Time management and punctuality
* Experience working within a team and collaborating with others
* Critical thinking and problem-solving skills
* Professional relationships with customers and stakeholders
* Self-motivation and initiative
Technical Skills:
* Windows 10 and 11
* Active Directory, DHCP, DNS
* Office 365 and MS Teams phone system
* SCCM – deployment, packaging, and patching
* ITSM tool – Service Now and Ivanti
* Fortigate VPN
* Teamviewer
* Project/change management
* ITIL
* French and English skills (German is a plus)
How to Apply
If you're interested, please apply directly on our website by filling out the application form. Our recruitment department will contact you once your application has been received.