All cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service Supply Chain & Export team at the headquarters in Oftringen.
We ensure a smooth process / service for the direct customers / key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing / dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management.
Key Accountabilities
* Processing of stock-, third party- and Chain orders for the assigned customers
* Creation of price-offer calculations
* Coordination with Omya plants and selling units in the assigned countries
* Shipment / Export processing; incl. creation of documents and coordination with the forwarders
* Processing of change requests and invoice sending for chain orders
* Monitoring of automatized Chain Orders and problem solving if the orders are stuck
* Arrange customer-bonus credits for year-end closing
* Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.
* Send out dunning letters to customers and coordinate the credit limits of assigned customers.
* GR / IR checks and support for the assigned countries
* Administrational support for the sales manager or selling units for the assigned customers
Key Requirements
Education
* Commercial apprenticeship or equivalent education
* Exportsachbearbeiter" (Export clerk) of advantage
Experience
Few years of experience in export is an advantage
Knowledge & Skills
* SAP experienced (Modules MM and SD)
* Customer Service mindset
* Strong, assertive team spirit and communication skills
* Very good, connected thinking
* Good sense of responsibility prioritizing of assigned work
Language
* Very good English skills (spoken and written)
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