Ready to give a voice to people's loves? TP Greece collaborates with Pandora, the world's top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be part of a dynamic team that will help them express their passions.
About the Role
1. Handle calls, emails and chat in German, providing customers with accurate information about our products and services.
2. Respond to inquiries related to pricing, product availability, order status and tracking.
3. As a brand ambassador, promote current promotions and new offers, staying up-to-date with the latest information.
4. Manage account and billing issues, as well as orders, returns and exchanges, adhering to company policies.
5. Collaborate with colleagues to find solutions and provide excellent customer service.
Requirements
1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication and problem-solving skills.
4. Computer knowledge and technical aptitude.
5. Able to multitask and possess strong interpersonal skills.
6. Able to work in rotating shifts and be available for overtime when required.
7. Previous experience in customer support is an advantage.
8. A positive and adventurous attitude.
What We Offer
1. Complete relocation support to help you settle in Greece (we cover flight tickets expenses, hotel accommodation, and house searching process).
2. Competitive monthly salary and annual bonuses.
3. Referral Program: Bring your friends and receive great rewards.
4. Healthcare benefits and numerous discounts.
5. Full training by certified instructors.
6. Professional growth and development opportunities.
7. Special events, community initiatives, and social responsibility programs.
8. Free online Greek language courses.
9. State-of-the-art premises with relaxing break areas.
10. Work for a Great Place to Work-Certified Company that fosters diversity.
This is a fantastic opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be part of a company that values diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.