Job Title: Customer Service Advisor
Summary:
Join Albinati Aeronautics, a leading company in business aviation and luxury services, as a motivated Customer Service Advisor. With operations under Swiss and Maltese AOCs, we specialize in charter, management, and trade of business jets.
Key Responsibilities:
* Client Engagement: Receive customer flight requests and coordinate with Flight Operations department.
* Service Coordination: Arrange additional luxury services based on customer needs.
* Stakeholder Liaison: Communicate with internal and external stakeholders.
* Process Monitoring: Ensure all processes are completed on time and monitor all flights and third-party services.
* Relationship Building: Maintain communication with customers and company departments.
Candidate Profile:
* Languages: Fluency in French and English is mandatory. Proficiency in any additional language is a must.
* Citizenship: Swiss citizen or EU/EAA required.
* Multitasking: Ability to handle multiple tasks and work under pressure.
* Organizational Skills: Excellent organizational skills and attention to detail.
* Interpersonal Skills: Strong ability to build relationships with customers and maintain a positive telephone demeanor.
* Customer Orientation: Willingness to go the extra mile for customer satisfaction.
* Flexibility: Willingness to work on a shift basis.
* Experience: Previous experience in business aviation or luxury service is essential.
What We Offer:
* Personalized Training: Comprehensive, personalized training program during your first few months to ensure you are well-prepared and confident in your role.
* Career Development: Opportunity to step into a role that offers valuable experience in both business aviation and luxury service industries.
* Innovative Environment: Dynamic and forward-thinking environment where your ideas and contributions are valued.
* Proudly Swiss, Globally Respected: Join a company that promotes Swiss quality while maintaining a strong international presence.
* Professional Growth: Access to continuous learning and development opportunities to help you advance in your career.
* Diverse Team: Collaborate with a motivated and young team, where teamwork and innovation drive success.
* Competitive Remuneration: Attractive salary package that reflects your experience and skills.