Your responsibilities:
* Manage Microsoft applications on the global tenant, ensuring smooth operation
* Coordinate with internal and external IT specialists across all business units
* Lead design and implementation of features and upgrades for user-friendliness and process automation
* Act as the primary contact for application improvement requests
* Create and maintain English-language documentation
* Conduct online training for users and team leaders
* Perform IT system audits to ensure compliance with security and data protection standards
* Publish an annual IT security report
* Maintain relationships with stakeholders and IT partners
* Substitute for first-level IT support during vacations or emergencies
* Define and coordinate SLAs for local IT infrastructure
* Manage and control ICT budgets for the Swiss entity and global Microsoft licenses
* Oversee ICT support staffing
Your profile:
* 3+ years of experience in ICT application management, ideally in an international SME environment
* Strong knowledge of MS Power Apps (Power BI, Flow), Azure, SQL, SharePoint, and Teams
* Experience with ERP systems, particularly with interfaces such as EDI and APIs
* Practical experience with MS 365, Dynamics 365 Sales, Abacus, and Pimcore
* Strong project management skills and the ability to communicate with both technical and non-technical staff and external vendors
* Team-oriented, independent, and solution-driven work approach
* Willingness to travel
* Excellent English skills (both spoken and written), German skills are a plus
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