Position
For over 175 years, Tiffany & Co. has combined the precision of Swiss watchmaking with the creative spirit of its finest jewelry collections. In full expansion, the teams of the Geneva-based watchmaking division are actively working on the development of new timepieces combining aesthetics, design and elegance. At Tiffany & Co. we don't believe in the 'business as usual' model. We believe in making history.
MISSIONS
As part of the watch division, the Product & Training Manager actively participates in developing the Maison's watch product content and training courses, as well as coordinating the Retail Learning Department. She/he will aim to contribute to the creation of training materials and tools for the watch category in various formats.
Content creation:
* Align and coordinate content needs for product related topics.
* Gather and produce visual assets, product details, and know-how in collaboration with stakeholders from Merchandising, Product Development, & PR departments.
* Create materials for all watch collections, ranging from core models to special editions and high-end pieces, aligned with the product launch calendar and High Jewelry (HJ) events.
* Engage in significant content writing tasks, including product descriptions, storytelling elements, client benefits, etc.
* Develop digital training content utilizing various software platforms and digitize existing content.
* Proactively create new formats and tools.
Training :
* Build awareness and trust around watches.
* Contribute to define and implement the training strategy for Retail and HQ.
* Contribute to the organization of training events.
* Liaise with the Global Learning & Development (L&D) team in NYC, as well as with external service providers (Translation agency, Design agency, Video creation studio, etc.).
* Lead in animating the local trainers around the world on watches.
* Act as the voice of watches within the Global training community.
* Monitor training KPIs, global and regional action plans.
* Measure the impact of training on sales performance and motivation.
* Monitor the training budget
PROFILE
* Higher education or masters in marketing or business
* Bilingual level in French and English required, with excellent writing skills
* 5-year experience - mandatory - in luxury, preferably in Jewelry or Watchmaking marketing, retail or training
* Great product sensitivity and pronounced taste for watchmaking
* Strong appetite for training and digital
* Perfect mastery of the Office Pack (PowerPoint), Photoshop, and any design learning tools would be a plus.