Air and Ocean Export Operations Representative - LAX
BTX Global Logistics is seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Export Operations Representative is responsible for supporting the BTX Corporate business unit operations, customer service, compliance, SOPs and KPIs. This position reports to the Director of International Operations and will be responsible for handling Exports. Ultimately, this position will be responsible for the quality of service and profitability of the corporate global operations teams in accordance with the company’s overall strategic goals.
BTX is seeking a driven and dynamic individual who can manage the demands of global exports but also possesses the leadership and communication skills required to effectively interact directly with clients. The Export Operations Representative will be a key member of the BTX team and will interact across all organizational levels for BTX corporate business as well as have dialogue with BTX’s global-oriented franchise operations.
Duties Include:
* Courteous etiquette via phone or e-mail interaction in order to facilitate client service requests in a thorough and expeditious manner
* Export Shipment coordination: Set-up of shipments and/or amendments to existing shipments based upon client directives
* Quote requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
* Tracking updates: Input milestones/tracking updates, provide client updates as shipment(s) progress is obtained throughout duration of shipment transit
* General inquiries and follow up: Fulfillment of any specialized requests provided by client within expected time-frame communicated
* Maintain good relationships with importers/exporters and working knowledge of shipper lanes
* Compliance functions for department in conjunction with corporate compliance department specific to TSA and FMC compliance
Summary of Desired Qualifications:
* Minimum of 3 years of operational experience within the Export freight forwarding or logistics transportation sector
* Undergraduate degree in business or a related discipline is highly preferred, however, relevant work experience will also be considered
* Strong computer skills and analysis capabilities
* Export process flow knowledge required for Air/Ocean Export
* Ability to quote both retail customers and global agents and understand the variables involved
Knowledge, Skills and Abilities Required:
* Ability to present ideas in business-friendly and user-friendly language
* Excellent verbal and written communication skills
* Superior active listening skills
* Strong organizational and time-management skills
* Analytical problem-solving capabilities
* A proven diverse background in all aspects of Air/Ocean Export freight forwarding and operations within a dynamic growth environment
Type: Full-time, Exempt
Industries: Logistics and Supply Chain
Compensation: Salary Commensurate with Experience
Benefits: Competitive
Travel: N/A
Locations: LAX Station
This position is currently accepting applications.
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