With over four decades of experience, our client is a leading and well-established IT service provider in Switzerland. They specialize in designing and implementing innovative, reliable IT solutions that are both flexible and cost-effective. Their services encompass all aspects of modern IT, including on-premise, cloud, and hybrid solutions, catering to both SMEs and large enterprises.
Responsibilities:
* Assess and interpret client business needs.
* Take a leading role, working alongside technical experts, in designing, drafting proposals for, and implementing comprehensive IT solutions.
* Collaborate on and execute IT projects.
* Plan and deliver customer presentations and workshops.
* Address client requirements using structured methodologies, identify project risks, and provide effective recommendations.
* Serve as Deputy Team Leader for Operation Services (managing a team of 4-5 employees).
* Act as the main point of contact for operational matters, including managing operating contracts, SLAs, and escalations.
* Ensure adherence to SLAs.
* Oversee customer onboarding within the scope of service agreements.
What Our Client Offers:
* Creative freedom and diverse tasks.
* Supportive team eager to meet you and enjoy the next social event together.
* Agile work environment with streamlined processes.
* Option to purchase additional holidays.
* Support for ongoing training and professional development.
* Flexible working hours.
* Hybrid work setup, combining office, client site, and remote work.
Your Profile
* Solid education or advanced training in information technology (EFZ/HF).
* Experience in system engineering.
* Enthusiasm for daily interactions with clients and team members.
* Advantageous knowledge in technologies such as Microsoft Windows (Server/Client), Microsoft 365 (Endpoint Management, Exchange Online, SharePoint), VDI systems (VMware Horizon / Citrix), and Sophos firewalls.
* High level of personal responsibility, goal-oriented and independent work style.
* Desire for continuous personal development.
* Proficiency in German.
* English knowledge is a plus.
* Category B driving license.
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