:
1. Responsible for all aspects of Administrative Account Service
2. Build work orders based on user requests and close and archive completed work orders tickets
3. Serve as customer liaison for any changes or reports
4. Handle the filing of GMP work orders
5. Transfer approved Equipment/PM/Instrument request information into the appropriate database
6. Work closely with onsite team to assist in scheduling and contacting vendors
7. Responsible for accurate data input into respective databases
8. Supervise PM activity through PM management reports to assure timeliness and completion and maintain up-to-date records of pass through service contracts.
9. Communicate in a timely fashion with vendors and client contacts
10. Use perseverance, tact and subtlety to acquire agreement and results
11. Keep the customer updated on progress
12. Vendor escorting
13. Support Account Manager in preparing the QBR data
14. Responsible for client happiness, account profitability and retention
15. Face-to-face meetings, telephone, email, and other electronic means as vital with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives
Your Qualification:
16. Commercial Degree (KV, Handelsschule, HF)
17. 4+ years successful experience in Customer Service in a GMP relevant environment
18. Well organized, ability to multi-task
19. Diligent (attention to detail)
20. Desire to perform job to high standard
21. Valid drivers license and ability to travel within Europe
22. Ability to work independently and pro-actively to resolve customer issues
23. Effective interpersonal skills in both German and English (verbal and written), French is a plus.
24. Proven PC skills and ability to optimally use Windows based software
25. Experienced with CRM and ERP tools such as SAP, IBM Maximo
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.