Position Snapshot
Location: La Tour-de-Peilz, Switzerland
Company: Société des Produits Nestlé S.A.
Act. Rate: Full-Time Act. Rate 100%
Type of contract: Permanent contract
Start date: As soon as possible
Deadline for applications: 28 April 2025
What we offer at Nestlé
Exciting opportunities to develop your career your way; across different brands, businesses, functions, and regions.
A culture of respect, with diversity, equity and inclusion at its core. Learn more here .
A dynamic international environment empowering you to learn, develop and grow.
Don't hesitate to connect with us during the recruitment process to learn more.
Position Summary
As a Guest Experience Specialist, you will be responsible for providing personalized service and assistance to guests of the Rive Reine Nestlé Learning Center and the Residence. As the first point of contact, you will ensure a seamless and welcoming experience.
A Day in the Life of a Guest Experience Specialist
Warmly welcome and value guests, ensuring a home-like experience
Proactively engage with guests to meet their needs
Provide recommendations and make bookings for local attractions, activities and events; arrange group services and activities for a seamless experience
Assist with smooth check-in and check-out processes
Make reservations, considering preferences and dietary requirements
Address guest complaints promptly and diplomatically
Efficiently handle incoming and outgoing mail, packages, and messages related to the Residence and its guests
Maintain detailed records of guest preferences, requests, and feedback
What will make you successful
Hospitality degree or equivalent with experience within the hospitality industry
Confirmed successful experience as receptionist or in a comparable role
In-depth knowledge of the region, local attractions, events, and services
Excellent communication and interpersonnel skills
Proactive, with strong customer service orientation and attention to details
Ability to multitask and prioritize effectively
Always maintain high level of confidentiality and privacy
Flexible, with strong organizational and time-management skills
Membership in Les Clefs d'Or is a plus
Fluency in French and English, German and/or Spanish is a plus
Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com .
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