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Technical Excellence Leader 80 - 100%, Kirchberg
Job Description:
Technical Excellence Leader
80 - 100%
Kirchberg BE
Responsibilities:
* Lead local Technical Operational Excellence activities for Selecta Solutions (e.g., digital vending machines, coffee machines, smart fridges, snack markets, etc.).
* Optimize service level fulfillment for Selecta core services, including technical repairs and new machine installations, towards leading service levels.
* Drive continuous service improvement and quality levels across the core elements of Technical Services, including planning, day-to-day operations, and logistic footprint & warehouse operations throughout the entire service lifecycle.
* Define and actively manage service level performance, focusing on efficiency, costs, and client service.
* Act as a leader in Service Excellence at the intersection of Service Excellence and Technology to boost performance through leveraging IoT, robotics, and automation.
* Develop and implement a Service Excellence Strategy to deliver “best-in-class” solutions from Group across countries and the entire service portfolio.
* Standardize and implement mid-term improvement measures to increase client satisfaction, service level improvement, training & automation, and analytics & performance management.
* Leverage best-in-class solutions to upscale service delivery across all country operations, utilizing telemetry or IoT.
* Drive and steer country-specific improvements in service delivery in a centralized, coordinated way to secure timely realization of defined benefits.
* Lead transformation and service improvements in a program lead role.
* Develop initiatives to promote operational excellence across the Group’s network.
* Support operational teams in the use of business tools and operational processes, and in the continuous development of these tools and processes.
* Monitor and continuously optimize the geographical operating footprint in line with country-specific projects on logistic network & warehouse operations.
* Support the achievement of KPIs and develop new KPIs to support evolving business operations and client satisfaction.
* Support operational teams in new projects, with a particular focus on data analytics and interpretation of information.
* Work closely with finance and commercial functions, OP’s team leaders in the country, and collaborate directly with Group Operational Excellence.
* Manage the team of Group Experts in Service and Operations Excellence.
* Able to travel up to 20% within Switzerland.
Qualifications:
* Engineering, Business Administration, Finance, or Commercial background with a Bachelor's degree or equivalent.
* Further education in Project Management (e.g., PMI).
* 5 to 10 years’ experience in service excellence & operations, logistics, retail business (e.g., with a proven track record in Lean Management certification, Six Sigma, etc.).
* Clear historic responsibility and experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.
* Affinity with international companies, matrix organizations, cross-cultural leadership, fast-paced, and restructuring environments.
* Experience in best-in-class transformation and change management ideally in mid-sized businesses with corporate structure.
* Entrepreneurial with a dedicated business acumen.
* German or French C2 or native, English C1 or native, further languages are a plus.
* Positive and problem-solving mindset, self-starter with a high level of motivation to work autonomously.
* Ability and courage to think “out-of-the-box”.
* Hands-on, solution-oriented, structured, precise, data-driven, and strong analytical.
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