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Job Reference:
7198901b9f65
Job Views:
4
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Your Responsibilities
As part of our global Technical Support Team, you will play a key role in providing technical assistance and infrastructure support to our Zurich office and colleagues worldwide. You will work with tools such as Jira Service Desk (Cloud) and Microsoft 365 Admin Center while supporting IT operations across multiple locations. The contract is limited until December 31, 2025.
Global Responsibilities
* Provide technical support to employees across multiple locations (Zurich, Berlin, Toronto, Manila, London, Tokyo)
* Assist with user onboarding/offboarding, including account creation and access management
* Manage and triage support tickets in Jira Service Desk, escalating issues when necessary
* Support employees in using office applications, collaboration tools, and internal software
* Maintain and update IT documentation, policies, and procedures
Local Responsibilities (Zurich Office)
* Provide onsite and remote support for laptops, software, hardware, and network infrastructure
* Manage IT inventory, including tracking hardware and software assets
* Coordinate with vendors for hardware and software purchases for the Zurich office
You Offer
* Basic IT support skills, including troubleshooting software/hardware issues
* Up to 1 year of experience in IT support
* A degree in Computer Engineering, Information Technology, or a related field is a big plus
* Good communication skills in English (minimum B1; B2 preferred)
* Strong analytical and problem-solving abilities
* Familiarity with Microsoft 365 Admin Center
* Experience using Jira Service Desk (Cloud) or similar IT ticketing systems
* Understanding of basic IT security principles or experience with endpoint security tools
Please note that we will only consider candidates with a valid work permit.
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