Customer Care Specialist
This is a temporary fixed-term contract for 9 months.
Based in Kaiseraugst, as a Customer Care Specialist, you will coordinate efficient customer order processing, provide necessary import documentation to customers, and ensure an efficient and sustainable level of customer service quality to all customers.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated.
Your key responsibilities:
* Ensure efficient and timely handling of the Order to Cash process in close collaboration with our Distribution Center/Forwarding agent and planning department.
* Check and monitor credit limits in close collaboration with the account management and Finance. Adhere to segregation of duties and SHE guidelines. Process deliveries by allocating manually or automatically batches for each industry subject to customers’ specific requirements.
* Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e., orders confirmation, invoices, credit notes.
* Working in close cooperation with Supply Chain, Premix Production, and Customer Service to minimize hurdles and assure the best possible service to the customers.
* Process and surveillance of Customer Complaint, identify potential problems and source solutions, and where appropriate escalate to CCS Management to avoid reoccurrence.
We bring:
* A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
* A space to grow by encouraging and supporting curiosity and an open mindset.
* A flexible work environment that empowers people to take accountability for their work and own the outcome.
* An eagerness to be one team and learn from each other to bring progress to life and create a better future.
* A firm belief that working together with our customers is the key to achieving great things.
* A culture that prioritizes safety and well-being, both physically and mentally.
You bring:
* Bachelor’s degree or equivalent experience in a business-related field.
* Fluent in English; German and French would be treated as an additional asset.
* Good knowledge of Microsoft applications and ERP system SAP.
* Practical experience in Customer Service and transportation activities.
* Team player.
* Ability to perform under stress.
* Problem-solving ability.
* Flexible and open-minded.
* Business and process-oriented.
* Communicative and cooperative.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.
www.dsm-firmenich.com
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