VIP Support
Financial environment: Suisse location mandatory
About Our Client
Our client is a private bank located in Geneva. It's a permanent position and it involves on-site support.
Job Description
Provide support and management of the end-user IT environment, including:
* Productivity Tools: Microsoft 365, Adobe Acrobat
* Content Management Systems: Microsoft SharePoint
* Business Applications: Core Banking System (S2I), Bloomberg, Refinitiv
* Communication Systems: Cisco (video conferencing, IP telephony, WebEx)
* Operating Systems: Windows 10/11
* Hardware: Laptops, desktops, printers, peripherals, and mobile devices
Incident and Request Management (40%)
* Identify, log, categorize, and prioritize incidents and requests.
* Investigate and resolve issues efficiently; escalate unresolved cases when necessary.
* Document resolutions and contribute to improving incident management procedures.
End-User Systems Management (35%)
* Deploy and install hardware and software, ensuring a smooth handover to users.
* Manage the equipment lifecycle from procurement to disposal.
* Maintain an up-to-date asset register and support the development of installation standards.
Identity and Access Management (15%)
* Create, modify, and deactivate user accounts while adhering to security policies.
* Manage user access rights based on roles and responsibilities.
* Perform regular audits to ensure compliance and address unauthorized access.
Compliance (10%)
* Adhere to Swiss regulatory and bank compliance rules, including cross-border regulations.
* Identify, escalate, and resolve risks related to conduct, compliance, or security.
The Successful Applicant
* Education: Bachelor's degree in IT, Computer Science, or related field.
* Experience: 3-5 years in a similar role. ITIL v3/v4 certification is an asset.
* Technical Skills:
o Strong expertise in Windows 10/11, Microsoft 365, and troubleshooting.
o Proficiency in mobile device management (e.g., JAMF) and hardware/software lifecycle management.
o Knowledge of Active Directory, SharePoint, and ticketing systems.
o Basic understanding of IP telephony and video conferencing solutions.
* Languages: Fluent in French and English.
* Personal Attributes: Strong organizational and communication skills, team player, and problem-solving mindset.
* Location: Geneva or Vaud
What's on Offer
Onsite position with an attractive package.
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