Ready for your next MILESTONE?
Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Milestone Living, you'll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.
What You'll Do :
1. Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.
2. Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
3. Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
4. Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.
5. Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.
What We're Looking For :
1. Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
2. People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
3. Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
4. Communication Skills: Fluency in German (C1 / C2) and English (C1 / C2), with additional languages a plus.
5. Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.
Why us?
At MILESTONE, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.
* Flexibility with remote work options
* Special Milestone Birthday Gift: Choose a day off to celebrate
* A dynamic, young, and creative team that values openness to new ideas and solutions.
* Engaging challenges and a variety of projects.
* A supportive and collaborative work environment.
Additional 13-month salary
The monthly gross salary for this full-time position starts at €2.809,52. A competitive salary increase is possible based on your qualifications and experience.
Your Contact Person: Elias Kaderabek
Human Resources
* 43 664 60037 480
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