Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About the job
Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Assistant Director of F&B is responsible for leading the Banquet operations and ensuring exceptional service for guests. The Assistant Director of F&B reports to the Hotel Manager.
As Assistant Director of F&B, you will be responsible for the following tasks:
* Overall responsibility for organizing and executing all banquet events
* Operational leadership on-site during events, ensuring quality at every stage
* Leading and developing the banquet team, including scheduling, coaching, training, and motivation
* Close and ongoing collaboration with the Groups & Events Sales team to flawlessly implement client requests and event details
* Coordination with the kitchen to ensure perfect timing so that food is served exactly according to the event schedule and in optimal quality
* Supporting the entire Food & Beverage department, particularly with cross-functional tasks, projects, and quality initiatives
* Active cost management, supporting budget planning, forecasting, and analysis of key performance indicators
* Continuous optimization of processes, standards, and service procedures in the banquet area
* Active contribution to F&B concept development and product innovation
* Ensuring compliance with all relevant legal regulations (HACCP, occupational safety, fire protection, etc.)
* Participation in internal meetings, reporting, and project work at both departmental and hotel levels
As Assistant Director of F&B, we expect from you:
* Completed training or degree in hospitality, gastronomy, or event management
* Several years of professional experience in operational F&B, ideally with a focus on banquet/events in upscale hospitality
* Proven leadership experience with a motivating, clear, and appreciative leadership style
* Strong communication skills and confident handling of internal and external stakeholders
* Structured and independent working style, strong organizational skills, and a high sense of responsibility
* Service-oriented mindset, hands-on mentality, and strong quality awareness
* Excellent written and spoken German and English skills. Further foreign language skills are an advantage
* Successful applicants must have the right to work in Switzerland
Our commitment to you:
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Swiss Deluxe Rates.
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