Alumni Services Manager
Permanent contract / Glion, Switzerland
Glion Institute of Higher Education (GIHE) is a private Swiss institution offering Bachelor's and Master's degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.
We are seeking someone who shares our values: Development, Distinctiveness, Joint commitment, Openness, and Sense of service.
Responsibilities:
* Main point of contact for the Glion Alumni Association, creating a global ambassador network, events, communications, initiatives, and a joint plan of activity for the community.
* Build personal relationships with influential Alumni globally, targeting certain Alumni to activate long-term relationships.
* Manage all aspects of the Glion Alumni platform: content plan, commissioning content from Alumni stories to job feeds, ensuring Alumni service requests are managed for a smooth experience.
* Support Associations in organizing events, focusing on communications, marketing, and promotion of ticket sales for global and regional events.
* Assist students and faculty in contacting Alumni (e.g., supporting Networking Committee, Business Field Trips & ExM Residential weeks).
* Organize and host alumni visits & events, such as alumni-related activities during on-campus Recruitment Days.
* Promote registration to the platform through presentations to Bachelor's and Master's students.
* Showcase alumni achievements through written stories, film, and audio, and present those stories in creative ways on social media, Alumni platforms, School website, and internally.
* Develop and implement an alumni communications plan in liaison with the AAG, including content planning and creation, community management, reporting, and Alumni news.
* Establish strong B2B relationships with key Alumni in large or growing businesses for internships, jobs, and other opportunities.
* Manage and report on data related to Glion Employer Partner contacts and job opportunities.
* Create a directory for alumni to list their business/entrepreneurial projects.
* Collaborate with teams on campus to provide career services to alumni and requested services.
Profile and Experiences:
* Bachelor's degree in English, hospitality business, communications, public relations, or a related field, or equivalent work experience.
* Minimum 5 years' experience in a relevant role in the education sector or customer service focused on loyalty and engagement in an international business delivering premium services.
* Glion Alumna/us highly preferred.
* Demonstrate versatility in communicating with the alumni community, students, faculty members, and industry partners.
* Skilled in writing clear, concise, and grammatically correct copy.
* Excellent communication skills, influencing colleagues and engaging with alumni.
* Organized, able to multitask on various projects, and flexible with work hours and locations.
* Excellent verbal and written communication skills in English.
* Driving license required.
Other Information:
* Type of contract: permanent contract.
* Activity rate: 100%.
* Location: Route de Glion 111, 1823 Glion, with weekly travels to our Bulle campus.