Senior IT Service and Support Engineer
The Senior IT Service and Support Engineer plays a pivotal role in delivering exceptional IT support to the organization's internal clientele.
Key Responsibilities:
* Provide top-tier IT support to the Corporate Centre, leveraging expertise in product, service, and support policy landscape.
* Resolve complex IT challenges and service requests, demonstrating deep understanding of technical aspects.
* Manage the technical side of internal and external meetings and live events, including coordinating and overseeing advanced live events.
* Interact with all levels of staff, including ExCo and Board members, providing excellent customer service.
* Participate in critical incident management, supporting ExCo and Board members on all technologies and communication.
* Promote a culture of continuous learning and improvement within the team.
Requirements:
* High degree of technical acumen and experience.
* Ability to stay abreast on the latest IT trends and enhance team capability through cross-training.
* In-depth knowledge of Windows OS (Windows 11), Mac OS, M365 Suite, PC/Laptop hardware, PC/Laptop peripherals, mobile devices (iOS, Android), and network infrastructure.
* Proficiency in diverse meeting technologies, including vMix, and managing hardware and software aspects of advanced meeting rooms.
* High level of professionalism and etiquette.
* Dedication to team success, resilience, and adaptability is crucial for maintaining high standards of IT service delivery.
* Customer-focused approach with passion for customer satisfaction and delivering business values.
* Proficiency in English and German required.