•Together with the Front Office Manager, you will manage the entire front office area•Control the daily tasks at the reception desk •Co-responsible for the daily optimal room occupancy, hotel occupancy and for all arrivals and departures •Co-responsible for the daily/monthly accounts and the main cash desk •Daily coordination between housekeeping, concierge and guest relations •Complaint management •Organisation and coordination of all processes in the front office department •Jointly responsible for staff planning •Co-responsible for the induction, management and development of front office staff•Co-responsible for ensuring and maintaining service quality in accordance with LQA standards •You have completed training in the hotel industry and already have equivalent professional experience in the upscale hotel industry •With your charm, you have the same goal as we do: to make the impossible possible for our guests •You lead and support our employees with a goal-orientated management style and know-how •You are flexible in dealing with changes and challenges in the 5-star hotel industry •A high degree of creativity and inventiveness, combined with passion and enthusiasm •Team-orientated personality with social and communication skills •You are fluent in German or French and English, other languages are welcome