OBJECTIVE AND MAIN TASK OF THE FUNCTION The Customer Service Project Coordinator plays a key role in assisting the project team with managing and executing project activities. This role is responsible for maintaining project schedules, tracking project deliverables, and ensuring that all project documentation is up to date. The Customer Service Project Coordinator works closely with project leads and team members to ensure the timely and efficient delivery of projects.
TASKS Project Support & Coordination:
Assist in the planning and implementation of projects, helping the team achieve project milestones and deadlines.
Coordinate day-to-day activities of the project, ensuring tasks are on track and resources are available.
Maintain and update project schedules, ensuring all deadlines and milestones are met.
Organize and facilitate regular project meetings, preparing agendas, taking meeting notes, and tracking action items.
Ensure the smooth communication between team members, stakeholders, and clients.
Documentation & Reporting:
Prepare and maintain comprehensive project documentation, including project plans, status reports, and risk logs.
Track project progress and provide regular updates to stakeholders, ensuring that any delays or issues are communicated promptly.
Maintain an organized system for all project-related documentation and ensure it is easily accessible to the project team.
Task Management:
Track tasks and deadlines, ensuring that project deliverables are completed on time.
Identify potential bottlenecks and work with the Customer Service Manager and Project Lead to resolve them.
Communication & Stakeholder Management:
Serve as the point of contact for project stakeholders, both internal and external, regarding project status and activities.
Coordinate communication between the project team and other departments or teams.
Assist in the preparation of client presentations, reports, and other project communications.
Problem-Solving & Risk Management:
Assist in identifying and tracking project risks and issues, helping the team to develop solutions and mitigation plans.
Work with the Customer Service Manager and Project Leads to resolve conflicts and challenges as they arise.
Project Closeout & Evaluation:
Assist in closing out the project, ensuring all tasks are completed, deliverables are finalized, and documentation is archived.
Contribute to the post-project evaluation process, gathering feedback from stakeholders and identifying lessons learned.
REQUIREMENTS AND SKILLS Education: Commercial Diploma or equivalent with experience in project-related work.
Special Knowledge: English C1 or higher, German, or French is a plus.
Personality and Skills: Open-minded, flexible, stress-resistant, proven analytical abilities, practical experience in generating process documentation and reports. Excellent communication skills, both verbal and written. Highly organized, strong attention to detail, and problem-solving skills. Able to work independently and as part of a team. Knowledgeable in ERP systems and other software used in customer service workflows.
Professional Experience: 1-3 years’ experience in a similar role. Strong working knowledge of relevant Microsoft applications, preferably Projects and Visio.
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