MONCLER is seeking a Store Manager for its new boutique in Lugano.
The ideal candidate will strive to achieve excellence in business performance and qualitative objectives, inspiring and coaching the team while exceeding client expectations.
Main Responsibilities:
* Create long-lasting relationships with clients by listening, meeting, and exceeding their needs and expectations.
* Focus on achieving excellent performances and results based on clear KPIs in a competitive environment.
* Maintain visual merchandising standards, technical maintenance, cleanliness, and staff appearance.
* Enhance knowledge of the brand's history and values, promote collections, and product features.
* Create an inclusive work environment that values trust and diversity.
* Empower others through engagement and motivation, recognizing individual strengths and providing solutions for improvement.
* Lead the team to achieve common goals by identifying priorities, tasks, and roles.
Requirements:
* 5+ years of experience in managerial roles in Fashion & Luxury/Retail Companies (International Companies preferred).
* A willingness to evolve within the organization.
* Proven excellent client service and sales skills.
* Expertise in Clienteling.
* Fluency and sophistication in Italian and English, with another language being an asset.
* Digitally aware with deep knowledge of MS Office, payments, and warehouse management systems and tools.