About the Role
We are seeking a fluent German speaker to join our Microsoft Support team. This is an exciting opportunity to work with the world's leading technology company and provide exceptional support to customers from Germany, Austria, and Switzerland.
As a member of our team, you will have the chance to develop strong experience and skills while representing one of the biggest brands worldwide.
Responsibilities:
* IDentify customers' needs and deliver appropriate solutions, including sales
* Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
* Assist customers to place an order and related issues
* Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
* Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
* Turn every customer into a happy customer
* Exchange ideas and solutions with your colleagues
Requirements:
* Excellent communication skills in German
* Good command of English (B2+)
* Sales experience with consumer products and services will be an asset
* Technical research skills to troubleshoot customer problems
* Advanced internet research skills
* An empathetic soul with the communication skills that match
* A positive and adventurous attitude
* A sponge that is willing to soak up all the knowledge and experience we offer
What We Offer:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
* Competitive monthly salary + 2 extra salaries per year
* Referral Program: Bring your friends and receive great bonuses
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
Greece has an enviable history and culture, climate, and cuisine – and yet, the cost of living is among the lowest in Europe, according to Greek authorities and the EURES network.