Responsibilities
1. First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers
2. Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries
3. Tracking tickets and workflow of tasks in the CRM system
4. Analysing tickets before and after implementation based on service reports
5. Processing and resolving technically complex customer complaints worldwide and interculturally
6. Compiling solution documents from various sources in a knowledge database
7. Close cooperation with all SKAN departments, SKAN subsidiaries and third parties
8. Representation of Customer Services at FAT, trade fairs and other events
9. Travelling > 25%
Hardskills
10. Solid full-time professional experience in technical service and customer service
11. Profound, practical knowledge in the organisation, maintenance and repair of machines and systems
12. Working in GMP-regulated environments
13. Very good knowledge of German and English
Softskills
14. Customer and solution-orientated way of thinking
15. Good communication skills
16. Stress resistance and a professional approach to complaints management
17. Willingness and curiosity to familiarise yourself with new technologies
We offer you
18. An open and collegial corporate culture
19. Room for ideas
20. Participation in sports and leisure activities
21. Support through further training, especially at our SKAN Academy
22. Intensive and job-orientated induction training
23. Short decision-making processes and flat hierarchies
24. Open communication policy
25. 5 weeks holiday and the possibility of additional days off