IT Support Specialist Role
Location: Baar, Switzerland
Type: Dispatch / Part-time
Hours: 10-20 hours per week.
About the Job:
We are seeking a skilled IT Support Specialist to join our team at BCIC Swiss GmbH in Baar, Switzerland. This is a part-time dispatch role that requires flexibility and teamwork.
Key Responsibilities:
1. Provide first and second-level support for customer issues, ensuring timely communication on issue status and resolution.
2. Collaborate with third-party vendors to resolve complex AV issues as needed.
3. Maintain accurate ticket updates for all reported incidents.
4. Install, upgrade, support, and troubleshoot Windows operating systems (XP, 7, 8.1, 10) and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
5. Familiarity with Mac operating systems to support Apple PC users.
6. Install, upgrade, support, and troubleshoot printers and computer hardware.
7. Perform general preventative maintenance tasks on computers, laptops, and printers.
8. Repair desktops, laptops, printers, and other peripheral equipment as needed.
9. Utilize diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
10. Possess a broad understanding of IT concepts, including networks, servers, audio/visual, smart devices, and telecoms.
Requirements:
1. Hold a valid Switzerland 20 hour weekly work permit.
2. Demonstrate good knowledge of computers and IT principles.
Company Information:
BCIC Swiss GmbH
Lattichstrasse 6, 6340 Baar