An Exhilarating Opportunity
We are seeking a dynamic and charismatic Concierge to join our Front Office team at FIVE Hotels and Resorts. As a key point of contact for guests, you will provide exceptional service and deliver unforgettable experiences that exceed expectations.
FIVE Hotels and Resorts is a leading luxury hotel brand known for its daring approach to hospitality. Our award-winning hotels in Dubai and Zurich offer a unique blend of glamour and sophistication, with breathtaking views of the city skyline.
As Concierge, you will be responsible for anticipating the needs of our guests and delivering tailored solutions that make their stay truly special. You will work closely with the management team to develop innovative service goals and strive for excellence in everything you do.
To succeed in this role, you will need proven experience in a fast-paced environment, excellent communication and leadership skills, and a passion for delivering exceptional guest experiences. You should also have a strong working knowledge of industry regulations and be fluent in English and German.
Key Responsibilities:
* Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
* Provide information, advice and booking services for a wide variety of Guest enquiries
* Process and deliver messages for Guests
* Deliver and safely store Guest luggage
* Stay current and up to date with all hotel services as well as daily VIP requests and special events
* Ensure orderliness and safety guidelines around the lobby and front door areas
* Provide support to Management as required, in cases of emergency
* Project a professional manner with an emphasis on hospitality and Guest service
* Maintain a clean, healthy, and safe working area
* Act in accordance with policies and procedures when working with front of house equipment and property management systems
What We're Looking For:
* A hands-on approach with a 'can-do' work attitude
* Commitment to delivering exceptional guest services with a passion
* Previous experience in a Luxury Hotel in the same role is an asset
* Must be proactive with a meticulous eye for detail
* Must be highly organized and energetic and possess the ability to get the job done
* Swiss work permit holder or EU ID / Passport holder
* Strong working knowledge of industry regulations
* Ability to find creative solutions while taking ownership for all duties and tasks assigned
* Fluent in English & German
Rewards At Work Benefits For Life:
* Live the exciting FIVE Life
* Attractive incentive schemes
* Rapid career advancement
* Team-spirited colleagues