Job Description
We are looking for a Night Auditor to join our iconic Mandarin Oriental Palace, Lucerne.
The legendary Hotel Palace Luzern first opened in 1906 and is located in the city on the shores of Lake Lucerne. After a complete renovation, the Mandarin Oriental Palace, Lucerne reopened its doors in September 2022.
The hotel comprises 136 rooms and suites offering excellent views over the lake and mountains. Three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room round out our offer for our guests.
Responsibilities
* Responsible, together with the night team, for security and guest services at night
* Carrying out the closing of the day
* Ensuring compliance with health and safety regulations
* Responsible for the reception tasks at night
* Assisting with billing and invoicing
* Friendly check-in and check-out of our guests
* Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards
Requirements
* Completed vocational training in the hotel industry. Experience in the Front Office department in the upscale hospitality
* Sense of responsibility, teamwork, organizational skills and good time management
* Good computer skills, PMS knowledge
* Communication skills - guests will come to you with both complaints and positive feedback
* Flexibility and resilience - your position will include weekend and holiday shifts
* Excellent manners, approachable and well-groomed appearance, as well as a positive charisma
* Very good knowledge of German and English. Other foreign languages are an advantage
Benefits
* Discounts on hotel stays and F&B throughout the entire Group
* Family & Friends rate at the Mandarin Oriental Palace, Lucerne
* Special rate for Swiss Deluxe Hotels
* Special rate for E-Cornell courses
* Spa discount
* Worldwide promotion and transfer opportunities
* Learning & Development opportunities
* And much more
If you want to be part of this unique hotel, we look forward to receiving your application.