We are looking for a DevOps and Support Engineer to join Atfinity, the leading Swiss FinTech in the Onboarding and KYC / KYB / AML automation space.
Why this role?
Atfinity is rapidly expanding its customer base in Switzerland, the UK, and beyond. Our no-code platform offers extensive configuration and integration options, making the successful rollout of a project to a client fairly technical. To ensure we can onboard and support our clients effectively, we are seeking a DevOps and Support Engineer to help our clients get up and running and keep their systems operating smoothly.
Given the technical complexity of Atfinity configurations and deployments, this is a hybrid position between DevOps, Configuration, and Support. Ideal candidates have an engineering degree to understand the complexities but want to work in a forward-deployed position with lots of client contact.
Tasks
* Support clients in running their Atfinity system, helping with all kinds of problems, including technical
* Diagnose and troubleshoot technical issues, including problems with deployment setups
* Participate in technical workshops with clients to figure out desired configurations, deployment and integration setups
* Configure the Atfinity Software for clients
* Building and implementing new dev tools and infrastructure
* Perform root cause analysis for production errors and recommend improvements
* Follow up with clients to ensure their software is fully functional after releases
* Prepare accurate and timely reports
* Document technical knowledge in the form of notes and manuals
Requirements
Must have
* A customer oriented mindset
* Degree in a relevant engineering field
* Excellen spoken and written English
* Diligence, quality-focused, and analytical skills
* Ability to meet deadlines
* Strong diligence and professional communication
Desired
* Experience with Docker, Kubernetes, Python and JavaScript
* Proven experience in a customer support role
* Excellent team collaboration skills
* German or French language skills (B2 and above)
Benefits
* Be part of a successful Swiss company
* A long-term career opportunity
* Flexibility in your working hours and the opportunity to partially work from home
* A competitive salary
* The option to travel to customers (mostly CH and UK) and visit other offices (Serbia)
* A nice and central office in Zurich Oerlikon and all the tools you need to be productive
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