* Supervise and lead the spa reception team to ensure exceptional guest service
* Welcome spa guests and provide support before and after treatments
* Handle reservations, offer consultations, and sell various treatment options
* Manage daily correspondence and respond to inquiries promptly
* Perform general administrative tasks to support spa operations
* Oversee and sell products in the spa's own shop
* Record and account for all services provided, followed by daily reconciliation
* Assist in and ensure the daily preparation and maintenance of the spa area
* Support the Spa Manager with controlling working times and planning the team's work schedules
* Train and develop team members to enhance service quality and efficiency
The Alpina Gstaad is a Swiss luxury hotel for travelers with the highest expectations. It offers more than just accommodation in the Alps – it is a new top address in Gstaad, perfectly blending Swiss tradition with understated luxury. The hotel redefines alpine chic beyond all clichés.
To complement our team, we are looking for a motivated
Supervisor Spa Reception for the Six Senses Spa (m/f/d)
for the winter season 2024 (starting in December).
,
* Completed commercial training or equivalent qualification
* Professional experience and interest in the spa and wellness sector within a 5-star luxury environment
* Service-oriented and friendly demeanor
* Good manners and a well-groomed appearance
* Native German speaker with very good English language skills (French is a plus)
* Proficiency in MS Office (Word and Excel)
* Passion and enthusiasm for the profession
,
Das The Alpina Gstaad ist ein Schweizer Luxushotel für Reisende mit höchsten Ansprüchen. Es ist mehr als eine reine Übernachtungsmöglichkeit in den Alpen – es ist eine neue Topadresse in Gstaad, die perfekte Symbiose aus Schweizer Tradition und dezentem Luxus. Das Hotel ist eine neue Definition von alpinem Chic jenseits aller Klischees.
* Diverse, modern, international working environment
* Competitive compensation and contemporary work time tracking
* Internal and external training opportunities
* Accommodation provided in the region
* Alpina Benefit System with attractive employee benefits for outstanding performance
* Gold certification by EarthCheck for a holistic, sustainable approach