Front End Platform Manager - ServiceNow Department: Technology
Employment Type: Permanent - Full Time
Location: Zurich
Description As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.
Join the team and support us on our mission.
THE POSITION These are your key tasks: The Front-End Platform Manager is responsible for the operation and governance of end-user visible IT platforms in scope ensuring high quality service delivery
Managing the external IT service providers and is responsible to monitor the contract commitments.
Act as product owners for the ServiceNow platform in FIFA
Define, implement and own the governance for the ServiceNow Platform in alignment with FIFA Technology governance guidelines
Act as a single point of contact for any IT platform enhancements and new functionality requests within FIFA Technology
Execute business analyst activities during the demand phases and deliver HLD solutioning proposal
Ensure all supplier tasks and deliverables are properly followed-up and are contract compliant
Promote IT Platforms in scope within FIFA proactively and in close collaboration with the FIFA Technology team
Ensure continuous information sharing on existing capabilities with the Technology BRM team· Proactively propose or present new capabilities that foster innovation and are in alignment with the FIFA Technology strategy
Maximize the value the platform creates by reducing time-to-market of the products built on top of it or reducing development cost
Ensure compliance with FIFA Technology IT Standards, processes and procedures
YOUR PROFILE We work hard at FIFA.
We are dedicated, ambitious and innovative.
And we respect our values. Always.
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are: ServiceNow Fundamentals certification is a must
Sound technical understanding ServiceNow platform
Minimum 5 years experience in managing ServiceNow platform
Proven experience in delivering complex and full scalable ServiceNow based solutions
Work experience with implementation and/or operations of solutions in the cloud (SaaS, Paa5 and/or laaS)
Pragmatic and solution oriented with ability to get things done
High level of accountability and pro-activity
Self-motivated, open and autonomous
Analytical and structured way of working
Organization and coordination ability
Very good negotiation skills
Cooperative and consultative approach
Robust client relationship skills with a demonstrated ability to communicate effectively
Ability to learn new technologies and processes quickly and to adapt to changes in timelines and sequences
Planning, monitoring and controlling of operations release cycles standard and critical releases· Service Management and/or Project Management certifications (i.e. PMl, ITIL)
Experience with Agile product delivery practice and methods
Experience in delivering sporting events is a plus
Minimum 10 years of IT experience, preferably in a similar role
Minimum 5 years proven experience in managing MSP contracts and deliverables
Minimum 3 years of experience in ITIL Service Operations areas through experience working in operational roles
Fluent in English
Proficiency in any other FIFA language (F / ES / GER) is an asset
Willing to travel globally (up to 10%)
Willing to provide on-call support on a rotation basis
PERKS & BENEFITS The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.
Alongside that privilege, we also offer some extra perks and benefits: Health and fitness: Regular football sessions for all abilities, plus on-site gym.
Home office: Up to two days of home office per week if work permits and home office allowance for all.
Language courses: Offered to all staff to aid personal and professional growth.
Continuous learning : We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
Pension: Flexible pension benefits with generous employer contributions.
Relocation assistance: