Job Purpose: The primary responsibility of this role is to provide support and perform various tasks related to end-users' IT environment, ensuring smooth operation and efficiency. This includes: Productivity Tools: MS Office Suite, Adobe Acrobat Enterprise Content Management: MS SharePoint Business Applications: Core Banking System (S2I), Bloomberg Communication Systems: Video conferencing, IP phones Operating Systems: Windows 10 IT Equipment: Laptops, desktops, printers, peripherals, and mobile devices Main Responsibilities: Incident and Request Management Identify, record, categorize, and prioritize incidents and service requests related to end-users' IT environment. Investigate and resolve incidents; escalate unresolved issues when necessary. Document and close resolved incidents and fulfilled requests. Contribute to the improvement of incident management procedures. End-User Systems Management Install and deploy end-user hardware and software following provided instructions and tools, ensuring proper handover to users. Oversee the end-user equipment lifecycle, from procurement to disposal. Contribute to the development of standard operating procedures. Maintain an accurate and up-to-date asset registry. Qualifications & Experience: Bachelor's degree in Computer Science or a related field; a Master’s degree in IT is preferred. Minimum of 3 to 5 years of experience in a similar role Experience working in banking industry Residency in Switzerland Fluency in both French and English is required Strong expertise in managing workstations and laptops running Windows 10 Good knowledge of Active Directory Proficiency in MS Office Suite Basic understanding of SharePoint Familiarity with IP phones and video conferencing systems Basic knowledge of software deployment tools jidbe625afa jit0208a