Job DescriptionBuild and maintain strong relationships with sales teams and customers, conducting regular meetings to address concerns and updates.Act as a Subject Matter Expert (SME) for Oracle, supporting the ERP update by aligning system functionalities with business needs.Lead ERP communication rollout, including meetings and presentations for sales teams and customers.Draft, update, and maintain Standard Operating Procedures (SOPs), forms, and work instructions for ERP and Customer Service processes.Train and support the Customer Service Team on ERP system updates and process changes.Provide ongoing support during ERP go-live, addressing system-related issues.Assist in daily business coordination as needed in collaboration with the Manager. Your profileExperience in customer relationship management, ideally in a customer service role.Experience with ERP systems (Oracle preferred) and process documentation.Excellent communication and training skills, to lead presentations and support teams through system changes.Detail-oriented, with experience drafting and maintaining SOPs.Proactive problem-solver with cross-department collaboration skills.Previous experience in a subject matter expert (SME) role is a plus. The right decision: working at STAAR Surgical STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:40 working hours a weekModern working spacesMinimum 25 days of vacationsModern cafeteria spacesMonthly contribution to health insurance costsTraining and development plansFree parking spaces as well as very good connections to public transportationRegular social company events such as summer party/winter partyIf you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.For more information, please reach out to Yathuna Alvappillai, HR Generalist (032 332 88 88) or visit us online at www.staar.com jid9b8b9bca jit0208a