Client: SKAN AG
Location:
Job Category: Customer Service
Job Reference: 45306cba67df
Job Views: 10
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description: Responsibilities
First point of contact for our customers in the Customer Service department to recognise and solve problems with and for customers
Independent support of the customer service hotline and the mail account for customers for all pre-/after-sales enquiries
Tracking tickets and workflow of tasks in the CRM system
Analysing tickets before and after implementation based on service reports
Processing and resolving technically complex customer complaints worldwide and interculturally
Compiling solution documents from various sources in a knowledge database
Close cooperation with all SKAN departments, SKAN subsidiaries and third parties
Representation of Customer Services at FAT, trade fairs and other events
Solid full-time professional experience in technical service and customer service
Profound, practical knowledge in the organisation, maintenance and repair of machines and systems
Working in GMP-regulated environments
Very good knowledge of German and English
Softskills
Customer and solution-orientated way of thinking
Stress resistance and a professional approach to complaints management
Willingness and curiosity to familiarise yourself with new technologies
We offer you
An open and collegial corporate culture
Room for ideas
Participation in sports and leisure activities
Support through further training, especially at our SKAN Academy
Intensive and job-orientated induction training
Short decision-making processes and flat hierarchies
5 weeks holiday and the possibility of additional days off
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