Job Summary
An exciting opportunity exists for a world-class Assistant Restaurant Operations Manager to join our luxury travel brand, maximizing guest satisfaction and ensuring high-quality service by leading and motivating the team in any venue on board. The ideal candidate will create an overall pleasant dining experience while following company guidelines and policy.
Key Responsibilities:
* Ensures crew awareness of VIP guests, packages, and uses names when appropriate, based on restaurant reservations, cruise arrival lists, and VIP lists.
* Fosters a culture of exceptional customer service by giving special attention to VIPs and demanding guests and establishes strategies to improve the quality of the guest experience.
* Continuously seeks opportunities to improve department efficiency.
* Evaluates staff and discusses their strengths and weaknesses with Restaurant Managers, focusing on new employees.
* Maintains working areas clean, tidy, and in good condition, reporting defective materials and equipment to colleagues.
* Is knowledgeable about food operations, including menus, cooking methods, menu cycles, and presentation standards.
* Acknowledges flexibility in scheduling to ensure outstanding service to guests.
* Assigns and/or delegates working hours and side duties for all restaurant staff.
* Ensures that all special requests are fulfilled according to guest requirements.
* Provides direction to peers.
Requirements:
* Minimum 4 years of experience as an Assistant Restaurant Operations Manager in luxury hospitality or cruise lines.
* Fluent in oral and written English; ability to speak, read, and write additional languages (German, Italian, Spanish, Portuguese, French) is a plus.
* Certified in Food Safety/HACCP.
* High School Graduate.
* Certificate or diploma demonstrating professional knowledge of overall dining operations.
* Sound knowledge of accounting and computerized dining systems/software.
* Demonstrated skills in one-on-one communication with guests.
* Above-average skills in tactful and diplomatic problem handling.
VISA Requirements:
Possesses a valid passport and seaman book if available.