After-Sales Support Engineer 80% - 100%
To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.
Your Tasks
* Responsible for the internal processes and organization of 3rd level requests and repairs.
* Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem.
* Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies.
* Coordination of the dispatch of spare parts and repairs in collaboration with the administration department.
* Preparation and maintenance of training material for Customer Support.
* Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production.
* Collaboration in product development processes, in particular definition and requirements for customer support services.
* Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D.
* SUPPORTING THE CUSTOMER PROJECT MANAGEMENT IN THE CONFIGURATION OF INTEGRATION SYSTEMS.
* Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility.
Your Profile
* Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level.
* Experience in customer support for technical capital goods.
* Experience in the organization of repair orders.
* Knowledge of Microsoft Office applications (ERP and CRM systems an advantage).
* Very good German and good English skills.
What You Can Expect
* Exciting work in a market-leading, international company in the canton of Obwalden.
* We are surrounded by a magnificent mountain landscape with attractive leisure opportunities.
* Flexible working time models and up to two days home office - where possible and sensible.
* Very good support for new and innovative ideas.
* Support for further training and opportunities for personal and professional development.
* Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes.