As part of our Middle Office department, your missions are the following :
Team management
* Creating a motivating, productive, and safe environment by:
o Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
o Promoting collaboration, trust, and cohesion among team members.
o Ensuring the vision and objectives are clear, and everyone understands how to contribute to the team's success.
o Addressing any potential conflicts among team members and facilitating resolution in a fair and constructive manner.
o Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
o Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
o Ensuring fair compensation and promotions.
* Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
* Succession Planning: Identifying and developing key talent to ensure continuity and readiness for other key positions within the team or the organization.
* Talent Development and Retention: Contributing to the creation of motivating career paths and skills development programs, and providing creative solutions to retain talent.
* Managing all main HR processes and guiding your Ads in dealing with it (hiring, termination, transfers, warnings).
Operations management
You will be in charge of:
* Contributing to define, develop and implement the global Anti-Fraud and FinCrime Strategies of the Bank.
* Proactively engaging with First line product and services stakeholders to advise on the design of systems, controls and risks pertaining to financial crime.
* Escalating and providing feedback to identified risks and issues to Senior Management and C-level.
* Cooperating with C-level management in defining Group standards to managing financial crime risks and making sure that they applied across the Bank / Validating that systems and controls adequately address financial crime related risks.
* Providing input to design and execution of financial crime solutions, controls monitoring and testing programs.
* Coordinate the implementation of technical measures (e.g. implementation of corresponding additional scenarios in the monitoring) and process-related measures, where appropriate with third-party service providers.
* Providing input to training materials for employees and define in collaboration with our Marketing Team all the Customer Anti-fraud communication & materials.
* Tracking the related Regulatory changes and ensuring we are compliant with it.
* Monitor, identify, analyze and anticipate (i) general trends, (ii) root causes, (iii) the outcome of alerts, investigations and MROS reports as well as, more generally, (iv) problematic behaviours within SQB’s clientele with a view to strengthen on an ongoing basis SQB’s monitoring capabilities in the field of ML, TF and frauds (especially frauds committed by SQB's clients to the detriment of third parties).
* Make corresponding recommendations to the Compliance Department in relation to the implementation of technical, process-related or commercial measures.
His operational objectives is to contribute to the different Anti-Fraud Pillars of Swissquote:
1. Fraud Scoring
* Use machine learning algorithms to detect anomalies and identify high-risk customers in real time.
* Enhance fraud prevention through dynamic risk profiling, ensuring legitimate users experience minimal friction while suspicious activities are flagged.
2. Back-End Platforms & Internal Tools
* Maintain or deploy AI-driven fraud detection tools like NetGuardians or others external solutions to monitor transactions and detect fraud patterns.
* Strengthen internal fraud monitoring systems by integrating cross-channel alerts and risk signals.
* Automate fraud detection workflows to enhance the efficiency of fraud analysts and investigation teams.
3. Front-End Client Platform & Customer Experience
4. Facilitate customer risk appetite features to allow users to customize security preferences.
5. Enhance and strenghten in-app security measures, including for ex.:
6. Geolocation tracking for fraud detection.
7. Device fingerprinting to prevent unauthorized access.
8. Behavioral biometrics to detect suspicious user activity.
9. Onboarding ID document validation (fake ID prevent