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Client:
Brambles
Location:
-
Job Reference:
3dea145cf5b1
Job Views:
10
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Description
The Coordinator, Sales Support & Customer is in direct contact with our existing manufacturer and retail customers and partners and is responsible for a timely handling of incoming inquiries and account management tasks.
Your responsibility:
* Process customer inquiries and complaints,
* Obtain long-term customer relationships, with the aim to make business with CHEP easy, for existing customers and as part of the on-boarding of new customers,
* Cooperation & direct support to the commercial unit,
* Administrative support to Asset management aspects (Retail, FSE),
* Audits: Lead (small accounts) & Support (National and EKA, Retail): planning, negotiation, evaluation and settlements,
* Support root cause analysis and corrective actions for any complaints and service deficiencies (logistics execution, supply chain, communication and product quality),
* Review and optimize existing processes,
* Proactively engage potential new customers. Create offers and negotiate up to implementing the new business along the buyers journey,
* Identification of growth potential.
Our Requirements:
* Bachelor degree in economics or equivalent,
* Minimum two-years working experience in a customer service environment, with high interactions with system, including transactional and master data,
* Knowledge within manufacturer accounts and/or retail accounts is a plus,
* Experience working in matrix organization is a plus,
* High customer centricity orientation,
* Team player & flexible approach towards the day-to-day occurrence of problems,
* Intermediate analytical skills / numeracy,
* Strong written and oral communication skills,
* Willingness to optimize existing processes as a continuous expectation,
* MS Office,
* Languages: fluent German, English and French are a must.
What we offer:
* Flexible Hybrid Working model,
* Workation options,
* Competitive remuneration package incl. annual bonus based on company & personal performance,
* 3 days per annum to use for volunteering projects,
* Other benefits
Preferred Education: Bachelors
Preferred Level of Work Experience: 1 - 3 years
Remote Type: Hybrid Remote
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
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