Main Responsibilities:
* Drive and develop partners' service preparation, execution, and service performance assessment. Establish annual service targets and ensure goal achievement by steering continuous service level improvements.
* Cordinate with legal and commercial teams to sign after-sales agreements for new distributors.
* Conduct regular regional visits, organize meetings, workshops, and activities with regional partners. Review business plans and oversee after-sales project development, execution, and assessment. Secure the quality of our service network through timely training, tooling, and supportive materials.
* Manage regional customer satisfaction (NPS) and assist partners in resolving customer complaints in a timely manner. Handle Goodwill authorizations.
* Investigate market information and cooperate with HQ on business planning and strategy. Work with the Customer Service team to achieve customer satisfaction goals.
* Cordinate spare parts deliveries with the Supply Chain team and improve parts service levels. Implement after-market activities and service campaigns. Introduce BYD Aftersales Service IT systems/platforms, such as DMS, LMS, TIS, to regional dealerships and authorized service networks.
Main Requirements:
* Bachelor's or Master's degree with acquired working and thinking level. Equivalent education or work experience is accepted.
* Experience as After Sales Manager in an OEM environment, preferably automotive.
* Proven leadership skills with at least 5 years of managerial experience.
* Affinity with electric mobility.
* Willingness to travel frequently within the territory and abroad, including potential trips to China.
* Strong communication and negotiation skills. Excellent knowledge of English and German languages. Knowledge of other CEE languages or Chinese is a plus.
* Customer service and automobile-related work experience.
Please submit your CV in English.
We aim to build a zero-emission future that reconnects humanity with nature and a world of clean air. We seek talent that shares this mission and wants to create a positive impact by joining a diverse and dynamic team.