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Deployment & Support Engineer – Speech Solutions, IPT and Network, Zurich
Location:
Zurich
Job Category:
Information Technology
Job Reference:
Deployment & Support Engineer – Speech Solutions, IPT and Network
Job Views:
166
Posted:
15.08.2023
Job Description:
* Deployment of our Linux based applications within customer environments at customer’s premises or hosted in the cloud
* Develop and maintain technical project documentation (HLD / LLD)
* Writing of scripts in Python
* Writing project specific deployment tests
* 2nd level support interfacing in-house R&D, located at the same office in Zurich
* Support integration with IP telephony and other IT Systems i.e. CRMs
* Support customers and partners with testing and installations
* Ensure system stability through technical maintenance and upgrade, bug fixes, improvements
* Incident, problem, change and capacity management for the deployed applications
Job Requirements:
Spitch AG, DACH head office, Zurich
Background
SPitch AG is a fast-growing company in the area of speech and voice recognition and voice biometric speaker verification. Our Solution portfolio encompasses the full bandwidth from traditional contact centers to mobile and web application environments. As of today, we support English, French, German, Swissgerman (schwiizerdütsch), Russian and Italian. Further languages will be developed on demand.
We are currently serving customers in Switzerland, Germany, Italy and UK with an aggressive expansion strategy and a clear focus on the B2B market.
As we consistently grow and consequently enhance our team we now look for:
Deployment & Support Engineer – Speech Solutions, IPT and Network
Essential requirements:
* 5 years or more IT, IVR and PBX VoIP & SIP technical background
* Proven track record in deployment and support work in a customer facing team
* Experience using Unix/Linux
* Software development background in Python, JavaScript, Node.JS or another fourth-generation language
* Systems administration and partner/customer technical tier 2 support experience
* Excellent experience in how-to integrate ASR into large and global enterprise Contact Centers.
* Experience in integration of various systems (ASR, TTS, Recording) in enterprise contact centers (Cisco, Genesys, Avaya)
* Experience in VoIP recording systems such as Verint, Nice
* Experience in deploying, integrating and consulting of Voice Biometrics and Speech Analytics systems.
* Good knowledge of various WFO systems (Verint, Zoom, Nice)
* Software Development / DevOps experience with integrating contact centre platforms
* Basic knowledge of DevOps tools (Ansible, Terraform)
* Configuration, integration of Genesys Voice Platform (GVP)
* Ability to Design, Build and Support VXML applications.
* Familiarity with cloud platforms (Amazon Web Services, Microsoft Azure) and cloud application architecture (Docker, Podman)
* Knowledge of IP Telephony protocols, especially SIP
* Experience in SIP Telephony applications such as Asterisk, Freeswitch, Kamailio, and WebRTC
* Experience with high load applications
* Experience with audio and text data processing
* Experience with NLP products (Nuance, Google, Genesys, IBM Watson, etc.)
* Basic knowledge of machine learning frameworks
* Technical part project coordination and consulting skills will help
* Ability to work autonomously in a geographically distributed international team
* Ability and willingness to travel in Switzerland and occasionally Europe
* Self-motivated and able to come up with new ideas
* Bachelor’s degree in engineering or equivalent
* Business proficiency in English
What can you expect:
* Work with an upbeat energetic international team, mainly based in Zurich
* Work in a fast growing and technological forefront segment
* Close collaboration with R&D and Sales
* Career path into a Project Coordinator, Client Support Officer or Technical Consultant
Location: Zurich | Reporting to: The Head of Professional Services | Start Date: 15 Nov 2023
Employment: full-time, 3-month probation | Only online direct applications accepted
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