Skill (Primary): Quality & Tools consulting (APPS)-DevOps-Q&T-Ansible
Job Description:
* Application Hosting Services Quality Assurance QA Engineering.
* Technologies: Ansible, Jenkins, MySQL, Git, Python, Terraform, Selenium, Laravel.
* Adhere to quality standards, regulatory requirements, and company policies.
* Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases.
* Participate or contribute on EN business in the creation of proposals to drive Service improvement plans.
* Independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team.
* Provide support for on-call escalations / L3 level support and conduct incident & problem management.
* Work on value-adding activities such as Knowledge base update & management, training freshers, coaching analysts, and conducting interviews/participation in hiring drives.
Required Skills:
Ansible, Jenkins, MySQL, Git, Python, Terraform, Selenium, Laravel
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Information Technology
Industries
IT Services and IT Consulting, Banking
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