Company Description
Building the bank of tomorrow takes more than skills. It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to over 500,000 clients, through our performant and secured digital platforms.
Our team of over 1,000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-paced environment.
About Us
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Job Description
You will join the IT department's Corporate Services section, whose role is to provide the reliable working environment and productivity tooling that over 1,000 employees need every day.
This role requires a strategic thinker with a proven track record in driving cultural change, modernizing technology stacks, and delivering exceptional IT support services.
Your expertise will play a crucial role in developing a customer-centric culture within your teams that will ultimately improve organization-wide productivity.
About the Role
1. Oversee workstation infrastructure, Microsoft servers and Endpoint management.
2. Foster a service-oriented, customer-first culture within your teams.
3. Develop and implement strategies to improve internal clients' productivity.
4. Establish Service Level Objectives (SLOs) and Key Performance Indicators (KPIs) to measure service efficiency and performance.
5. Manage operational concerns, ensure efficiency of on-call and support roles.
Qualifications
Minimum Requirements
1. Notable experience in capacity planning, budgeting and long-term strategic planning.
2. 10+ years of experience in IT infrastructure management, with at least 5 years in a leadership role.
3. Proven experience in driving cultural change and modernizing infrastructure.
4. In-depth knowledge of IT service desk operations, endpoint management and Microsoft services.
5. Strong capability to develop long-term strategies that align with organizational goals.
6. Ability to manage multiple priorities and balance internal and business projects.
Ideal Candidate
1. Experience with Windows Servers, Active Directory, Exchange, SharePoint and Microsoft Azure.
2. Proficiency in ITIL or other IT service management frameworks.
3. Comfortable with Infrastructure as Code (IaC) tooling such as ARM templating, Ansible or Terraform.
4. Previously held direct operational and support roles as staff.
5. Extensive experience in alternate industries such as telco, manufacturing, aviation or pharmaceuticals.