Product Operations Manager – Zurich (Hybrid Work)
Are you a strategic thinker with a passion for eCommerce and project management? Do you thrive in a fast-paced, cross-functional environment? If so, this opportunity could be the right fit for you.
About the Role
We are looking for a Product Operations Manager to support merchants and partners integrating with a leading global shopping platform. This role involves close collaboration with teams across operations, product management, business development, engineering, and sales to ensure smooth product launches, merchant support, and data-driven decision-making.
Key Responsibilities
* Launch Management: Oversee upcoming product launches, ensuring all necessary preparations are in place.
* Merchant Support: Resolve merchant issues and train support partners to manage common challenges.
* Data Analysis: Monitor and evaluate support cases, dashboards, and trends to inform business strategies.
Daily Responsibilities
* Attend cross-functional meetings to understand and address launch needs, support challenges, and data requirements.
* Coordinate across multiple teams to enable product launches, update Help Center content, and align communications.
* Analyze support data, identify trends, and provide insights to improve merchant experiences.
Required Qualifications
* Bachelor’s degree in any field.
* 4+ years of experience in project management, launch management, or consulting within retail/eCommerce.
* Strong stakeholder management and problem-solving skills.
* Advanced proficiency in Excel for data analysis.
* Excellent email communication skills.
Why Join?
* Hybrid work model: Work from the office Tuesday–Thursday, with remote flexibility on Mondays and Fridays.
* Impactful role: Drive innovation and efficiency in a global shopping platform.
* Collaborative environment: Work alongside experts across multiple functions.
Location: Zurich, Switzerland
Duration: 12 months
If you are looking for a dynamic role where you can make a meaningful impact, we encourage you to apply.
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