This role is part of the Production Support Department and is responsible for all live platforms, ensuring they run smoothly and without issues.
This is a great opportunity to kick-start your career and gain commercial experience in programming and grow into a seasoned and skilled developer. FNZ offers various paths that you can take from here.
Team Responsibilities
1. Application Support – Ensure that the application is maintained and working efficiently and against agreed service levels.
2. Issue Management – Analyse, investigate, and allocate for resolution and closure for all issues.
3. Change Management – Support guidance for testing and release process for production fixes.
4. Project Handover – Facilitate the transition between project support and production support for all changes.
5. Service Support – Support the Service Managers in delivering FNZ services within KPIs, SLAs, and contractual obligations.
Specific Role Responsibilities
1. Investigate errors in live high-end platforms.
2. Research and fix defects based on description.
3. Develop code, scripts, and schemas required to solve complex technical issues.
4. Investigate problems on databases, web, and application servers.
5. Address performance issues.
6. Communicate with Production Support Analysts and Testers.
7. Automate manual processes within Production support (CSI).
8. Work in a group of highly skilled support developers to resolve production issues.
Performance Assessment
1. KPI Reporting – Issue management performance against KPIs.
2. Availability – Uptime during core and non-core hours.
3. Performance – Performance metrics during core and non-core hours.
4. Reliability – Test results and performance during real failure events.
Experience Required
1. Bachelor’s degree in software engineering or equivalent.
2. Good understanding of OOP and ability to debug code and understand log entries.
3. Experience with C/C++ and Java programming.
4. Experience in Relational Databases - MS SQL Database or Oracle is preferred.
5. 3 or more years of production support experience in banking or financial vendors across multiple technologies/platforms is a plus.
6. Strong communication and presentation skills with experience in conveying ideas and winning the trust of stakeholders and clients.
7. Willingness to learn new things is important as there is a lot to learn and master.
8. Logical thinking, positive “can-do” attitude, and reverse engineering skills.
9. Excellent English skills, written and verbal.
10. Willingness to travel to client premises for additional troubleshooting.
11. Basic knowledge of core banking processes and tools is key.
Desired Skills (but not a must-have)
1. Knowledge of ITIL.
2. MS technologies experience like Visual Studio and Resharper.
3. Fluent proficiency in French (written and spoken) is a plus.
4. Experience with system administration in Linux/Unix.
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