Job Description
Leading the team with the store- and assistant store manager.
* Help recruiting new employees according to a predefined profile and with the agreement of HR and retail manager.
* Integrating and training new employees.
* Passing the passion for the brand on to the team, to constantly evolve customer service.
* Accompany and foster co-workers, to ensure they continue the acquisition of new skills and their employment during sales (selling skills, products, visual merchandising).
* Organisation and execution of meetings in collaboration with the store- and assistant store manager.
* Regular evaluation of the performance, skills, and development of each co-worker by conducting MAG’s, etc.
* Paying attention to co-workers (praise success, discuss problems), to build up trust, as well as to build it out.
* Take on a neutral role/referee in case of occurring conflicts.
* Regularly organise meetings (minimum once a week).
* Motivating and empower co-workers on a daily basis, to reach monthly and quarterly primes.
Sales Management (Boost Sales)
* Knowledge of different collections and products (tendencies, style, material, etc.).
* Constant monitoring, to ensure a unique purchase experience (availability of the team, quality of the customer care, speed of cashing in, role reversal within the team).
* Ensuring the regularly offered services to customers (repairs, exchange, vouchers, delivery by mail, etc.).
* Staying vigilant concerning eventual theft, so it can be prevented.
* Tour-guide-business.
Setting the Scene for the Brand (Image, Product, Merchandising)
* Steadily monitoring, to ensure a safe, tidy, and clean store.
* Monitor the overall comfort, to ensure the customer experiences it (atmosphere within the store, lighting, music, etc.).
* Organising and executing the presentation by respecting the norms of merchandising and guidelines (take on changes, depending on the store).
Leading the Store in Collaboration with the Store- and Assistant Store Manager
* Manage the contracts and plans under compliance of all social rules and norms, which are predefined by labor law.
* Optimising expenditures, which can influence the operating statement (office supplies, telephone, etc.).
* Take on the role as a role model concerning the strict compliance of the cash register manual and different procedures in terms of money (bank statements, status of cash register, etc.).
* Analyse results based on collections and indicators, so a plan can be realised.
* Ensuring the information flow and directing it to the hierarchy.
Store Organisation in Collaboration with the Store- and Assistant Store Manager
* Ensuring the perfect condition, maintenance as well as the necessary materials of the store.
* Monitoring the organisation and clean-up of the material reserve as well as the back office according to the defined process.
* Ensuring the logistical tasks (qualitative and quantitative control of deliveries, unpacking the packages and placement of wares within the store).
* Apply and respect the various specifications of the product flow (process of falsely delivered wares, transfers, defect wares, returns, etc.).
* Confirmation of ware-orders and ensuring the optimal replenishment of wares according to the analysis of the stock.
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