We are a team of IT professionals from various countries and backgrounds, each with unique missions and challenges in the world's biggest health, nutrition, and wellness company. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers, and at the workplace.
Key Responsibilities
* Maintain, evolve, and improve ITSM Integrations and Automations creating efficient gains and return to internal and external stakeholders and business.
* Ensure the Service Request Catalogs are correctly defined and maintained.
* Leverage Service-based reporting and control points to understand end-to-end performance for integrations, automations from both a business and product stream perspective.
* Ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation.
* Create and manage enhancements to improve ITSM applications.
* Collaborate with other modules such as Request Fulfillment, Incident management, Problem Management, Knowledge Management whenever necessary.
* Improve users' satisfaction and endorsement of ITSM products.
Requirements
* Able to create & maintain strong relationships to key stakeholders.
* Adaptable to learn new ways of working and growth mindset.
* Being highly creative and analytical, from both a technology and report design perspective.
* Demonstrated experience developing and maintaining strategic and operational reporting for consistency and increased productivity.
* Demonstrated experience making changes to integrations and automations through a defined workflow.
* Designed clear Roadmap connections showing the yearly plans and bringing them to reality.
* Excellent English and Spanish communication skills applied with different stakeholders, nationalities, and mediums (face-to-face and remote).
* Experience having worked in a global environment and with virtual teams being able to work on multiple tasks simultaneously and have strong organizational skills.
* Good performance in creating user personas, performing capability building, and practically implementing solutions.
* Organization: Above-average organization and prioritization skills, with the ability to juggle multiple responsibilities at the same time.
Nestlé is a world-renowned food and beverage company committed to enhancing quality of life and contributing to a healthier future. Our mission is to unlock the power of food to enhance quality of life for individuals and communities worldwide.