Role Summary:
We are seeking an experienced Business Solutions IT Product Manager to oversee the development and implementation of effective business solutions/ERP systems for our organization's supply chain needs.
This role will involve collaborating with various departments to understand their business requirements, identifying opportunities for process improvement and automation, and driving business growth and operational efficiency.
Key Responsibilities
* Develop innovative solutions to address business challenges and requirements.
* Lead and manage end-to-end solution implementation projects, including planning, resource allocation, budgeting, and risk management.
* Work closely with various departments to gather insights, align objectives, and ensure effective implementation of business solutions.
* Analyze existing processes and workflows, identify areas for improvement, and develop strategies to enhance efficiency and productivity.
* Evaluate emerging technologies and industry trends to identify opportunities for digital transformation and recommend appropriate solutions.
* Develop and implement change management strategies to facilitate smooth adoption of new business solutions across the organization.
* Provide guidance, training, and ongoing support to end-users, ensuring a seamless transition to new processes and technologies.
* Evaluate and select external vendors or partners as necessary, and manage relationships to ensure successful delivery of solutions.
* Create comprehensive documentation, reports, and presentations to communicate project updates, outcomes, and recommendations to stakeholders.
* Support our PMS, POS, Questionnaire, Menu and Waiter Order solutions across the fleet.
Requirements
* Proven experience as an IT Product / Business Solutions Manager / ERP / Hotel System implementation or in a similar role. Experience in using MarineXchange (MXP) software and/or a track record of implementing Hospitality/Travel solutions is a plus.
* Hospitality / Travel processes and related technology knowledge is preferred but not mandatory. Knowledge of F&B and/or Nautical areas is a plus.
* Strong business acumen and understanding of various functional areas across property management, guest management, and accounting needs.
* Excellent project management skills, with the ability to prioritize tasks, manage timelines, and deliver results within budget.
* Proficiency in analyzing complex business problems and developing strategic solutions.
* Familiarity with enterprise software, technology platforms, and project management tools.
* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
* Strong leadership qualities, with the ability to influence and drive change across teams.
* Knowledge of change management principles and methodologies.
* Analytical mindset with the ability to translate data into actionable insights.
* Good understanding of relational databases and SQL is a plus.
Education
* Bachelor's degree in business administration, information technology or a related field. A master's degree is a plus.
Culture & Benefits
* Fast-growing and dynamic environment, a modern workspace, flexible working hours.