Job Type
Full-time
Description
Job Summary
We are looking for a motivated and skilled IT Systems Administrator to join our dynamic IT team, providing support for a rapidly growing company that operates in the car wash industry. This hybrid role requires a proactive individual with some or extensive experience in IT support and a proven ability to manage tasks ranging from helpdesk support to Office 365 administration. The ideal candidate is flexible, detail-oriented, and thrives in a fast-paced, team-oriented environment. If you are a doer, a go-getter, and someone with grit, we want to hear from you!
Key Responsibilities
IT Administration Support
1. Handle Level 2 - Level 3 IT helpdesk support escalations, resolving technical issues efficiently and effectively.
2. Office 365 administration, including user account management, license assignments, and troubleshooting, patch management.
3. Manage groups (Microsoft 365 groups, distribution lists, security groups).
4. Configure multi-factor authentication (MFA).
5. Monitor and respond to security alerts in Microsoft Defender.
6. Point of Sale (POS) application support and assist end-users with related issues.
7. Provide network troubleshooting for connectivity issues and escalate as needed.
8. Deliver VIP support for executive-level staff, ensuring top-tier service.
9. Utilize Splashtop or NinjaOne for end-user remote support.
10. Diagnose and escalate Cybersecurity, Helpdesk, network, and POS issues as appropriate.
Incident Management
1. Respond to cybersecurity incidents and collaborate with the team to ensure system integrity.
2. Triage support tickets to appropriate internal teams or external vendors, ensuring timely resolutions.
3. Manage and document IT incidents using Halo ticketing software, maintaining accurate and detailed records.
Operational Support
1. Oversee employee onboarding and offboarding processes, including account setup and access management.
2. Laptop hardware repairs, OS imaging and deployment.
3. Maintain and update IT documentation, ensuring clarity and accessibility for the team (Hudu experience is a plus).
4. e-waste processing experience.
5. Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM – 7:00 PM (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low).
Communication and Collaboration
1. Provide phone support with a focus on excellent customer service.
2. Collaborate effectively with team members and work independently with minimal managerial oversight.
3. Document technical solutions and take comprehensive notes for reference and knowledge sharing.
Audio/Video and Miscellaneous
1. Provide basic audio and video support for meetings and presentations.
2. Exhibit the ability to multitask and adapt to shifting priorities in a fast-paced environment.
Qualifications And Skills
Required
1. Hands-on experience with Office 365 administration.
2. Network printer troubleshooting and support experience.
3. Knowledge of basic network troubleshooting principles.
4. Strong written and verbal communication skills.
5. Ability to work flexibly, multitask effectively, and thrive under pressure.
6. Strong team player with the ability to work independently and take initiative.
7. Excellent problem-solving skills and a proactive attitude.
8. Experience with employee onboarding/offboarding processes.
9. Prior exposure to cybersecurity incident management.
10. Occasional travel. (1 to 2 trips annually max).
Preferred
1. Familiarity with Splashtop or NinjaOne for remote support.
2. Experience with ticketing software.
3. Dell Latitude, Microsoft Surface, and Apple macOS experience.
4. Background in providing VIP-level support.
5. Windows PowerShell Experience.
6. Intune Device Patching Experience.
7. Exchange & Teams Admin Center Experience.
Why Join Us?
1. Opportunity to work in a collaborative and innovative environment.
2. Exposure to diverse technical challenges across IT operations.
3. Room for professional growth and skill development.
#INDHP
Salary Description
$34.62 - $36.54
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