At Blueground, our vision is to create a home away from home for our guests. We strive to provide peace of mind, flexibility, and confidence so they can explore the world with ease.
About Us
We've grown significantly since our founding in 2013, raising over $258m in funding and expanding to 32 cities worldwide, with a goal of reaching 100,000 homes in 100 cities by 2025.
Our Culture
Our team values collaboration, inclusivity, and opportunity. We believe that work-life balance is essential and offer flexible work arrangements, including full-time office, remote, or hybrid models.
We are driven by our core values: Time, Excellence, Care, Transparency, and Teamwork. These principles guide our decisions and actions.
The Role
We are seeking an Operations Associate to join our Zurich team. This role is responsible for ensuring our properties are fully equipped and ready for our guests, handling issues and emergencies, and maintaining open communication with our Operations Managers.
Key Responsibilities:
* Work closely with the Operations Manager to prepare new units and ensure existing ones meet guest standards.
* Perform exit inspections, ad-hoc maintenance, supervise the cleaning team, and conduct final checks on apartments.
* Resolve guest concerns, requests, and maintenance matters, such as conducting general maintenance, supervising handymen, and managing deliveries.
* Carry out unit check-ins and check-outs to ensure quality standards are met.
* Conduct Blueground homes walkthroughs to ensure all quality assurance criteria are met.
* Act as the main point of contact between guests and the Customer Experience team.
Requirements:
* Problem-solving skills and ability to work in a fast-paced environment.
* Excellent communication and technical skills, with flexibility and readiness for emergencies.
* Adaptability to a dynamic culture and ability to handle small maintenance tasks.
* Meticulous attention to detail and ability to own a part in driving operational excellence.
* Hospitality experience is an asset.
* Fluency in English and basic computer skills.
* Driver's license and comfort working in a fast-paced environment.